Phyto Clay Masque | Privai

Refund & Return Policy

Time: Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Product Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 7 days after delivery 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
Method of Refund: If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refund Contact Info:

Scott Michaelis

scott@livelovespa.com

949-929-6938

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your credit card account. 
It may take some time before your refund is officially posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at scott@livelovespa.com. 

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at scott@livelovespa.com and send your item to: Live Love Spa, 2991 Dow Avenue, Tustin CA 92780, United States. 

Shipping 
To return your product, you should mail your product to: Live Love Spa, 2991 Dow Avenue, Tustin CA 92780, United States 

Charges: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund Payment Windows:
We process the refund within 48 hrs of the request. From there expect 3-5 business days before the funds return to your credit card account